Support Centre

Frequently Asked Questions

Everything you need to know about the Halo Mask V2, your order, and getting the most out of your treatment. Can't find what you're looking for? Just reach out — we are right here.

Product and How It Works
The Halo Mask V2 uses clinically proven 630nm red light wavelengths that penetrate the eyelid area and stimulate your meibomian glands — the tiny glands responsible for producing the oil layer that keeps your tears stable. When those glands are blocked or underperforming, your tears evaporate too quickly and dry eye sets in. Red light therapy supports the glands to function the way they are supposed to, targeting the root cause rather than just masking the symptoms.
Yes. The Halo Mask V2 is FDA-cleared and has been independently verified through over 10 years of research. The device is designed so that the light works around the eye area, not directly into the eyes. It is doctor and specialist approved and safe for daily use. As with any device, we always recommend reading the safety information in your setup guide before your first session.
Not at all. While the Halo Mask V2 is particularly effective for Meibomian Gland Dysfunction (the leading cause of evaporative dry eye), the combination of red light therapy and gentle stimulation supports overall tear film stability and eye comfort. Many of our community members with a range of dry eye causes have seen significant improvement with consistent daily use.
Most of our community members start noticing improved comfort and reduced irritation within the first two to three weeks of consistent daily use. Results build over time, which is why we say use it every single day. That is also why we include the full 90-day money-back guarantee — because real, lasting change takes time, and we want you to have that time without any risk.
Our goal is to get you to a place where you don't. Most of our community members report needing significantly fewer drops within the first few weeks of consistent use, with many stopping altogether after continued treatment. The Halo Mask works on the root cause, so over time the need for temporary lubrication should reduce.
Closed. You simply place the mask comfortably over your closed eyes, secure the adjustable headband, and power it on. It features an automatic shutoff after a 3-minute treatment. Think of it as 3 minutes of complete rest for your eyes.
Your Halo Mask V2 box includes the Halo Mask V2 device, a removable and adjustable headband, a USB charging cable, and your Halo Pouch for storage. Your personalised digital setup guide is sent to you by email.
Before your first session, plug your Halo Mask into any USB power source for 2 to 4 hours. A full charge gives you around 10 complete treatments. Before each session, wash and fully dry your face — no creams, oils, or SPF beforehand. Secure the headband, place the mask over your closed eyes, and press the power button. The mask will automatically shut off after 3 minutes. After your session, gently blink, wipe the mask clean with a damp cloth, and store it in your Halo Pouch.
Shipping and Orders
Yes, we ship worldwide. Shipping times and costs may vary depending on your location. You will see your shipping options at checkout.
Orders are processed same day and shipped the next day. Please note that we do not ship on weekends. During holidays and sale seasons, please allow a little extra time for processing.
Orders typically arrive within 5 to 7 business days depending on your location. You will receive a tracking link as soon as your order ships so you can follow its journey directly to your door.
As we aim to process orders as fast as possible, you must request any changes or cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
If you do not receive your order within 30 days after shipping, you are eligible for a full refund. Please contact us at support@hallunaco.com and our team will resolve this for you as quickly as possible.
We accept all major credit cards including VISA, Mastercard, and AMEX, as well as PayPal, Apple Pay, Google Pay, and Shop Pay.
Returns and Refunds
Every Halo Mask V2 comes with a full 90-day money-back guarantee. If you don't feel a difference in your eyes after consistent daily use, you get every penny back. No questions, no forms, no awkward emails. Just a full refund. We are that confident in what we have built.
Please contact us at support@hallunaco.com to initiate a return. Our team will guide you through the process and make it as simple as possible.
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7 to 10 business days of receipt of the returned item or cancellation request. Please contact your card-issuing bank with questions about when the credit will be posted to your account.
Please contact us immediately if you have received merchandise that is incorrect, missing, or defective. Include your order number and photographs of the item when you reach out. We will do our very best to resolve your case as soon as possible.
Contact and Support
You can email us at support@hallunaco.com and our customer service team will be happy to help you with whatever you need. You can also visit our Contact Us page to send us a message directly.
HallunaCo. has assembled a dedicated scientific advisory board of five leading dry eye and Meibomian Gland Dysfunction specialists. Their clinical expertise and published research directly inform the development of the Halo Mask V2 and our treatment approach. You can meet them in the section below.
Scientific Advisory Board

The specialists behind the science.

Our advisory board comprises five world-leading clinicians and researchers who specialise exclusively in dry eye disease, Meibomian Gland Dysfunction, and ocular surface health. Their expertise shapes everything we do at HallunaCo.

Dr. Daniel Kim

Dr. Daniel Kim, OD, FAAO

Lead Advisor, DED/MGD Specialist

Lead clinical partner and author of The Dry Eye Diet. 15+ years specialising in MGD and dry eye disease.

Dr. Patricia Walsh

Dr. Patricia Walsh, MD, FACS

Ophthalmologist, Ocular Surface Disease

Board-certified ophthalmologist with 20+ years focused on MGD and ocular surface disease.

Dr. James Thornton

Dr. James Thornton, OD

Dry Eye Researcher, Red Light Photobiomodulation

Clinical researcher in red light photobiomodulation for ocular health. Published work on 630nm therapy for MGD.

Dr. Susan Okafor

Dr. Susan Okafor, MD

Integrative Ophthalmologist, Nutrition and Inflammation

Specialist in nutrition, inflammation, and chronic dry eye. Informed the development of The Dry Eye Diet.

Dr. Michael Reyes

Dr. Michael Reyes, OD, FAAO

Dry Eye Clinic Director, MGD Diagnostics

Dry eye clinic director specialising in MGD diagnostics and at-home therapeutic protocols.

Still Have Questions?

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