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support@hallunaco.com

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We deliver worldwide. Your currency is shown automatically based on your location. US customers see USD, Australian customers see AUD. You are charged in your local currency at checkout.
Not satisfied? You are covered by our full 90-day money-back guarantee. No questions asked. Visit our Refund Policy page to begin.
We are sorry to hear that. Contact us using the form above with your order number and a photo. We will send a free replacement immediately. No return required.
Your instructions are sent by email after your order, personalised based on your survey answers. Check your spam folder if you cannot find them. Still missing? Use the form above and select "Product Use Question" and we will resend them.
We ship from multiple fulfilment centres worldwide. Our largest is based in the United States. Orders typically arrive within 5 to 7 business days.
This is intentional. Each cycle is 3 minutes. One full session is 3 to 5 cycles, totalling 10 to 15 minutes. Some conditions are more sensitive, so shorter cycles allow you to build up gradually. We recommend at least 2 sessions per day. The device is safe to use more frequently.